Return Policy for Bambooshilp
Thank you for shopping with us! We hope you love your purchase, but if you need to return an item, here’s what you need to know:
1. Eligibility for Returns:
Items must be returned within 30 days of receipt.
Products must be unused, in their original condition, and in the original packaging.
Certain items, like personalized products or sale items, may be non-returnable.
2. How to Initiate a Return:
Contact our customer service team at info@bambooshilp.com to request a return authorization.
Please include your order number and the reason for the return.
3. Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
4. Refund Process:
Once we receive your returned item, we will inspect it and process your refund.
Refunds will be issued to the original payment method within 5 days.
5. Exchanges:
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
6. Contact Us:
If you have any questions about our return policy, please reach out to our customer service team.
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