Bambooshilp - Refund Policy

1. Overview

This Refund Policy applies to purchases made on the Bambooshilp website. By making a purchase, you agree to the terms outlined in this policy. Please read this policy carefully before making a purchase.

2. Eligibility for Refund

a. Damaged or Defective Products: We take great care in packaging and shipping our products. In the rare event that you receive a damaged or defective product, please contact us within 2 to 3 days of receiving the product. We may request photographic evidence of the damage or defect.

b. Incorrect Product: If you receive the wrong product, please contact us within 1day of receiving the item. We will arrange for the correct product to be sent to you or issue a refund, depending on your preference.

c. Non-Delivery: If you do not receive your order within the specified delivery time frame, please contact us. We will investigate the issue and, if necessary, provide a refund or send a replacement.

3. Returns Process

a. To initiate a refund request, please contact our customer service team at info@bambooshilp.com within the specified timeframe mentioned above.

b. Provide your order number, a detailed explanation of the reason for the refund, and any supporting documentation, such as photos of damaged products.

c. Our customer service team will guide you through the returns process and provide instructions on returning the product.

4. Conditions for Refund

a. Original Packaging: Returned products must be in their original packaging, with all accessories and documentation included.

b. Unused and Unaltered: Products must be unused, undamaged, and in the same condition as when you received them.

c. Return Shipping: The customer is responsible for return shipping costs unless the return is due to an error on our part.

5. Refund Options

a. Full Refund: If your refund request is approved and the conditions are met, you may choose to receive a full refund for the purchase price.

b. Store Credit: Alternatively, you may opt for store credit, which can be used for future purchases on our site.

6. Processing Time

Refunds will be processed within 2 to 4 days of receiving the returned product. The actual time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.

7. Contact Information

If you have any questions or concerns about our Refund Policy, please contact our customer service team at info@bambooshilp.com