Cancellation Policy: Bambooshilp

Thank you for choosing Bambooshilp for Bamboo products. We understand that circumstances may arise that require you to cancel your order. Please take a moment to review our cancellation policy.

1. Cancellation Period:

   • Customers are permitted to cancel their orders within 2 hours of placing the order.

2. Cancellation Process:

   • To cancel an order, customers must contact our customer support team at info@bambooship.com with the order number and relevant details.

3. Cancellation Fees:

   • Orders canceled within the allowed cancellation period will not incur any cancellation fees.

4. Refund Policy:

   • Refunds for canceled orders will be processed as follows:
     • Cancellations made within the allowed cancellation period: Full refund.
     • Cancellations made outside the allowed cancellation period: Refund subject to the applicable cancellation fee.

5. Processing Time:

   • Refunds will be processed within 2 to 4 business days from the date of cancellation.

6. Modification Policy:

   • Customers may request modifications to their orders within 2 hours of placing the order, subject to product availability.

7. Exceptions:

   • Exceptions to the cancellation policy may be considered in case of documented emergencies or unforeseen circumstances.

8. Pre-Order Cancellations:

   • Pre-orders can be canceled within 2 days of placing the order. Cancellations made after this period may be subject to a cancellation fee.

9. Contact Information:

   • For cancellations or modifications, please contact our customer support team at info@bambooshilp.com

Please be aware that this policy is subject to change, and any updates will be communicated to customers through our website or other official channels. We appreciate your understanding and cooperation.